BOS_07Business Operating System™ 4–6 weeks

    Vendor, Procurement & Contract Lifecycle

    Stand up enterprise-grade vendor, procurement and CLM discipline so spend is governed and supplier risk is auditable.

    Why it matters

    Without vendor tiering and CLM, contracts auto-renew at the wrong terms, critical Tier-1 vendors have no SLA, and procurement spend is invisible. Enterprise customers demand DPAs and supplier-risk evidence — without CLM you fail their vendor onboarding.

    Scope covered

    Vendor master + tiering (Tier-1/2/3) with criticality scoring
    Procurement policy + approval matrix + 3-bid rule
    RFP / RFQ / RFI templates
    Contract Lifecycle Management (CLM) repository + renewal calendar
    Vendor-risk register (financial, cyber, ESG, concentration)
    SLA & escalation framework + QBR cadence with Tier-1 vendors
    DPA / GDPR / DPDP addenda library
    Spend analytics by vendor / category / function
    How we run it

    Our methodology

    A senior-led delivery sequence — not a template dump. Each phase is operated with your team, not handed over as a deck.

    1. 1

      Vendor master & tiering

      Week 1

      Consolidate every vendor into a single master, score criticality (revenue impact × switch cost × data sensitivity), assign Tier-1/2/3.

    2. 2

      Procurement policy & approval matrix

      Week 1–2

      Author the procurement policy with 3-bid rule, RFP/RFQ/RFI templates and an approval matrix tied to thresholds; sign-off with founder + CFO.

    3. 3

      CLM repository build

      Week 2–3

      Migrate every active contract into a single CLM repository with renewal calendar, auto-alerts at T-90 / T-60 / T-30 and named owner per contract.

    4. 4

      Risk register & DPA library

      Week 3–4

      Vendor-risk register scored on financial, cyber, ESG and concentration; DPA / GDPR / DPDP standard addenda library plugged into procurement.

    5. 5

      Tier-1 QBR & spend analytics

      Week 4–6

      QBR cadence with each Tier-1 vendor stood up; spend analytics dashboard live by vendor / category / function for monthly governance.

    Deliverables

    • Vendor master + tiering (Tier-1/2/3) with criticality scoring
    • Procurement policy + approval matrix + 3-bid rule
    • RFP / RFQ / RFI templates
    • Contract Lifecycle Management (CLM) repository + renewal calendar
    • Vendor-risk register (financial, cyber, ESG, concentration)
    • SLA & escalation framework + QBR cadence with Tier-1 vendors
    • DPA / GDPR / DPDP addenda library

    KPIs & Targets

    • Tier-1 vendor SLA adherence≥95%
    • Auto-renewal surprise rate0
    • 3-bid rule compliance100% > ₹5L
    • Vendor concentration (single)<25%

    Stakeholders

    COOCFOProcurementLegalInfoSecHeads of Function

    Timeline

    4–6 weeks