BOS_05Business Operating System™ 3–4 weeks

    Operational Efficiency

    Right-size resources, capacity and overhead so every rupee spent maps to a measurable output and unit cost compounds down quarter-on-quarter.

    Why it matters

    Most teams have 25–40% capacity slack hidden across functions, plus G&A creeping above 20% of revenue. A capacity utilization model + unit-cost teardown + overhead reduction plan recovers double-digit operating margin within 2 quarters.

    Scope covered

    Resource-allocation model with utilization targets (70–85%)
    Capacity-utilization benchmarks per function
    Cost-per-output / unit-cost teardown
    Overhead-load reduction plan (G&A target ≤15% of revenue)
    Quarterly efficiency-improvement scorecard
    Activity-based costing model
    Make-vs-buy decisions per function
    Function-level efficiency benchmarks vs industry
    How we run it

    Our methodology

    A senior-led delivery sequence — not a template dump. Each phase is operated with your team, not handed over as a deck.

    1. 1

      Capacity & utilization audit

      Week 1

      Function-by-function utilization study using calendar, ticket and output data; surface the 25–40% slack typically hidden in growing teams.

    2. 2

      Unit-cost teardown

      Week 1–2

      Activity-based costing model to decompose cost-per-output for each major workflow; benchmark against industry references.

    3. 3

      G&A reduction plan

      Week 2

      Line-by-line G&A teardown with the CFO; build the roadmap to ≤15% of revenue with named savings, owners and timing.

    4. 4

      Make-vs-buy decisions

      Week 2–3

      Decision log for every function on insource vs outsource; CFO + COO sign-off, contracts and offers actioned in the same cycle.

    5. 5

      Quarterly efficiency cadence

      Week 3–4

      Efficiency scorecard wired into the QBR; first-quarter savings tracked to P&L with finance reconciliation each month.

    Deliverables

    • Resource-allocation model with utilization targets (70–85%)
    • Capacity-utilization benchmarks per function
    • Cost-per-output / unit-cost teardown
    • Overhead-load reduction plan (G&A target ≤15% of revenue)
    • Quarterly efficiency-improvement scorecard

    KPIs & Targets

    • Capacity utilization70–85%
    • Unit cost YoY↓ 10–20%
    • G&A as % of revenue≤15%
    • Efficiency scorecard cadenceQuarterly

    Stakeholders

    CFOCOOHeads of FunctionFP&AProcurement

    Timeline

    3–4 weeks