Turn tribal knowledge into BPMN-grade documented processes and an ISO 9001-lite SOP library that holds quality and auditability as headcount grows 5–10×.
Tribal knowledge is the silent killer of scaling teams. When the senior person leaves or onboarding a new hire takes 12 weeks, the cost is the missing SOP. BPMN + ISO 9001-lite gives you the documentation discipline that survives leadership turnover and audit.
A senior-led delivery sequence — not a template dump. Each phase is operated with your team, not handed over as a deck.
Walk the floor with each function head, list every recurring process, score by criticality × tribal-knowledge risk, lock the top-20 to document.
Workshop-driven BPMN 2.0 mapping for the top-20 processes with the actual operators (not their managers); validate with a real run-through.
Convert each map into a controlled SOP with version control, document-control register, named owner and review cadence.
CMMI-lite L1–L5 audit per function; standardisation scorecard with a 90-day closure plan to lift the bottom-quartile processes.
Role-specific onboarding playbook tied to SOPs; quarterly SOP-review cadence with each process owner stood up live.
4–6 weeks