Stress-test operations for the next stage of growth — replicability, automation maturity, and the multi-team / multi-location coordination needed to absorb 3–5× volume.
Most ops break at 3–5× volume — not at 10×. Without a replicability roadmap and a stress-test report, the team scales the broken process and amplifies the problem. This module surfaces what will break before it does.
A senior-led delivery sequence — not a template dump. Each phase is operated with your team, not handed over as a deck.
Score every critical process on documentation, automation, and people-dependence; identify the ones that will break first at 3–5× volume.
Run a 5× volume stress-test simulation across the top workflows; quantify queue blow-out, headcount delta and system breakpoints.
Design pod standards (size, charter, cadence) and the multi-pod / multi-location operating playbook including localisation rules.
Identify the volume / complexity triggers that force ERP, billing and data-warehouse upgrades; sequence with budget and owner.
CMMI-lite L1–L5 automation scorecard published; quarterly scale-readiness review installed with the COO and CTO.
4–6 weeks