BOS_04Business Operating System™ 3–4 weeks

Execution & Effectiveness

Install the quality-control layer (Six Sigma DPMO baseline + SLA framework + QC system) that keeps output consistent as volume scales 5–10×.

See full Business Operating System™

Why it matters

Quality slips silently as volume grows — until a customer-visible failure forces a fire-drill. A DPMO baseline + SLA framework + RCA cadence catches drift early, and gives leadership a single number for output quality across functions.

Scope covered

Output-consistency benchmarks per process

Six Sigma DPMO baseline + improvement targets

SLA framework, adherence tracker, escalation matrix

Error-frequency dashboard + RCA cadence

Quality-control system design + audit checklist

Customer-visible defect tracker

Continuous-improvement Kaizen backlog

Quarterly quality-review cadence

How we run it

Our methodology

A senior-led delivery sequence — not a template dump. Each phase is operated with your team, not handed over as a deck.

1
Defect baseline & DPMO
Week 1
Pull 90 days of incidents, complaints and rework; compute Six Sigma DPMO baseline per process and isolate the customer-visible defect classes.
2
SLA & escalation design
Week 1–2
Author SLA framework per critical process, build the adherence tracker and escalation matrix, sign off with each function head.
3
QC system build
Week 2
Design the QC layer with audit checklists, sampling plan and acceptance criteria; embed it into the existing operating rhythm.
4
RCA cadence install
Week 2–3
Weekly RCA ritual stood up against the error dashboard, Pareto of top failure modes, owners assigned with a 30-day fix horizon.
5
Kaizen & quarterly review
Week 3–4
Continuous-improvement Kaizen backlog seeded; quarterly quality-review cadence locked with leadership for sustained DPMO improvement.