TTX_04Tech Transformation System™ 3–4 weeks

    Engineering Operating Model

    Install the engineering operating model that ships predictably as the team and product grow.

    Why it matters

    Engineering throughput stalls when cadence, quality and platform discipline aren't formalised. A real operating model — delivery cadence, quality gates, platform team and DORA metrics — turns engineering into a predictable, measurable function.

    Scope covered

    Delivery cadence & rituals (sprint / train / cycle)
    Quality & release framework (QA + testing pyramid)
    Platform-team blueprint + golden paths
    DORA metrics dashboard (DF / LT / MTTR / CFR)
    Engineering levelling + career ladder
    On-call & incident operating model
    How we run it

    Senior-led delivery sequence

    A senior-led delivery sequence — not a template dump. Each phase is operated with your team, not handed over as a deck.

    1. 01
      Week 1

      Baseline DORA

      Measure current DF / LT / MTTR / CFR per service; interview EMs on cadence pain, quality gates and on-call reality.

    2. 02
      Week 2

      Cadence & quality design

      Lock sprint / train / cycle calendar, testing pyramid and release gates; agree golden paths for the platform team.

    3. 03
      Week 3

      Platform & ladder

      Scope platform-team charter and golden paths; finalise eng levelling, career ladder and on-call operating model.

    4. 04
      Week 4

      Rollout & dashboard

      Stand up DORA dashboard, cut over to new rituals with EMs and run first retro to lock the operating cadence.

    Deliverables

    • Delivery cadence & rituals
    • Quality & release framework
    • Platform-team blueprint
    • DORA metrics dashboard

    KPIs & Targets

    • Deployment frequencyDaily (Elite)
    • Lead time for change<1 day
    • Change-failure rate<15%
    • MTTR<1 hour

    Stakeholders

    CTOVP EngEng ManagersPlatform Lead

    Timeline

    3–4 weeks